Last Updated: March 21, 2026
Thank you for your purchase from Kaylarie Gallerie. We value your support and strive to provide high-quality products and services. Please review our refund and return policy below.
RETURNS (PHYSICAL PRODUCTS ONLY)
We accept returns on eligible physical items within 14 days of the purchase date.
To qualify for a return:
- Items must be unused, in original condition, and include all original packaging, tags, and labels
- Returns must be postmarked within 14 days
NON-RETURNABLE ITEMS
The following are final sale and not eligible for return, refund, or exchange:
- Photography services and session fees
- Deposits/retainers
- Custom products (including commissioned or personalized items)
- Prints and wall art
- Digital products or downloads
RETURN PROCESS
To initiate a return, please contact us first at kayla@kaylariegallerie.com.
Once approved, mail your item to:
Kaylarie Gallerie
Attn: Returns
3796 Palm Drive
Thermal, CA 92274
United States
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method, as we are not responsible for lost returns
REFUNDS
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow up to 14 days for processing after we receive your item
- Your bank or credit card provider may take an additional 1–2 billing cycles
You will receive an email confirmation once your refund has been processed.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, contact us within 48 hours of delivery at kayla@kaylariegallerie.com with:
- Your order number
- Photos of the damage
We will work with you to provide a replacement or refund if applicable.
PHOTOGRAPHY SERVICES (IMPORTANT)
- All session fees, retainers, and payments for services are non-refundable
- Rescheduling may be permitted with advance notice (at least 48 hours) and is subject to availability
- No-shows or last-minute cancellations may result in forfeiture of payment
CONTACT
If you have any questions, reach out:
📞 (760) 238-0471
📧 kayla@kaylariegallerie.com